How can we help?

1. Register your return on this page: Register your return

2. Our customer service will then confirm the request and book the return.

3. After the return is booked, DHL Express will send you a confirmation email. Print the return label (shipping label).

3. Make sure all tags on the shoes are still attached and put the shoes back in the shoe box. Please use the packaging the package was sent in.

5. Attach the return label to the outside of the packaging. Do not attach the return label directly to the shoe box. Be sure to cover the original label if you use the original packaging.

6. Return the package to the designated agent. The return is usually booked for collection at a specific DHL agent, and we always try to book the nearest agent from your address.

Please note that the processing of the return may take up to two weeks in total.

Please note that the processing of the return may take up to two weeks in total.

To find the right size and fit, use the size charts on each product page. You can also read more about measuring your foot here.