Returns

We offer 14 days of return in our online store.

In cases of return, please enclose the required custom information and a note stating your order number and reason for return. This way we can help you to a more suitable choice in the future.

Note that the customer must cover the return freight and always select a guaranteed delivery service that provides parcel tracking information, insurance and proof of delivery. Alfa is not responsible for items lost/damaged during shipping and cannot replace parcels lost during return shipment if proof of tracking is unavailable.

Need a new return form? Download it here.

Value Reduction

We strongly recommend that you try on your new shoes indoors, preferably on a staircase, to ensure proper fit and size. Products that have undergone such an "indoor test", but are returned in otherwise unused condition, including intact labels, are considered new and will be refunded by the full amount.

In cases where the labels/tags have been removed and/or the shoes have been used outdoors, an individual value reduction assessment will be conducted. Factors such as the cleaning of the shoes (400-600NOK), damages and any other value reduction will decide the amount of refund deduction. Please note that a shoe that is returned "used" has a significant deterioration in value, usually 40-60%, depending on usage and condition. In addition, please note that freight will not be refunded. 

Warranty

In the case of receiving damaged/faulty products, we ask you to read our Warranty Information before you contact us and/or return the item(s).

How do I return goods?

Please contact us to get the details for the return at webshop@alfa.no