Warranty Returns

Here you will find information regarding warranty returns.

How do I submit a warranty return?

In the case of faulty/damaged products from our online store, contact us at webshop@alfa.no for further information regarding the return process. Remember to enclose your order number, an explanation of the fault/damage and preferably a picture of the fault/damage in your first e-mail, so that we can process your inquiry quickly. Please note that any returned items must be cleaned in order for us to accept them.

Also note that Alfa products purchased through other resellers should NOT be sent directly to us. In this case, contact the outlet you purchased the item from.

What rights do I have?

Faulty or damaged products that are not the result of wear and tear, misuse or neglect, provides the customer the right to choose between a replacement, price reduction or refund. In such cases, contact webshop@alfa.no for further information.