ALFA ReBoot: Reparasjon
The price list for repairs can be found in the order form. All our repairs are carried out locally by Master Shoemaker Våge in Gjøvik. (Norwegian customers only)
We look forward to getting your beloved hiking boots, mountain boots and hunting boots back in working order, ready for new adventures.
Fremgangsmåte for reparasjon:
Start by ordering the repair via our website.
You will then receive a QR code/shipping label by email.
Make sure the product is thoroughly cleaned and completely dry before packing it securely in a box or bag.
Drop off the package at your nearest post office and present the QR code from the shipping label when submitting.
The product will be repaired by our service workshop.
Once the shoes are on their way back to you, you will receive a tracking code to follow the shipment.
This ensures a smooth and efficient process from start to finish.
Order repairFAQ's
How long can I expect the repair process to take?
The repair of your product can normally take between 5 and 15 business days, depending on the extent of the repair and the condition of the shoe. Minor repairs can be completed more quickly, while more extensive repairs may require longer.
Do I need to write a note describing what needs repairing?
It is not necessary to leave a note in the box with the shoes describing the need for repair. The information already registered in our system is sufficient. We will ensure that your shoes are handled correctly based on the information we have already received.
Have my shoes arrived at the workshop?
You will receive confirmation by email when the shoes have been received, or you can follow the tracking on the package.
Can I deliver the shoes directly to the repair-workshop?
It is not possible to deliver the shoes directly to the shoemaker; they must only be sent in by mail.
